The nursery opens at 7.30am and closes at 6.30pm, Monday to Friday. It is closed on Saturdays and Sundays. It also closes on All bank Holidays. From 4pm Christmas Eve until 1st working day in January each year The nursery is open for the rest of the year.
Can I ask a staff member to baby-sit for me?
Yes, though it is important to note that if you do, it is an arrangement between you and the staff member. The nursery does not accept any responsibility or liability for their actions.
What do I do if my child is sick?
If your child is sick and has a communicable illness the nursery is not permitted by Ofsted, our registering authority, to admit your child into the nursery while they are contagious. We do not have a sick room or any facility in which we can care for a sick child. For events like this, it is important that you have alternative arrangements for the care of your child, such as a grandparent or a friend. A copy of the communicable disease guidelines we have to adhere to is available from the .gov website search infection controls in schools and childcare settings, or in each or the nursery rooms.
If I am concerned about my child, can I ring the nursery?
Yes, we welcome telephone calls at anytime from parents. although please remember over lunch times all staff may be with the children so the phones may not be manned.
Who can collect my child from Nursery?
We will accept any nomination from you. However, unless you have notified us in advance using a alternative collection slip of that person, we will not release your child into their care. This person must also have a password you can set this up when your child starts nursery.
What happens if my child does not settle?
It is unusual for a child not to settle. The excitement of new surroundings and playing with other children usually helps to settle a child quickly. If we have any concerns about your child settling we will always discuss them with you. Equally, if you have concerns please discuss them with us. Between us we can usually overcome any difficulties. The more sessions a child does the quicker they build the bonds with staff and the quicker they settle.
Do I pay fees for when my child is not at nursery?
Yes, fees are payable for 51 weeks of the year. We offer 6 weeks pro rata at 50% holiday rate for those children in care all year. Holidays should be booked 4 weeks in advance. Term time only children do not pay for care in School Holidays. Holiday bookings can be made from our website simply go to the nursery page and click the holiday form button.
When and how are fees paid?
Fees are paid one month in advance and should be in our account on the 1st of each month. The nursery accepts vouchers, cash, standing orders and debit/credit cards. Weekly payments can be arranged. If your payment reaches our account on or before the 1st each month you will receive your 5% discount.
Can I bring food into the nursery for the children?
We are happy for you to bring in fresh fruit for your child's birthday or as a treat. We specify fruit in compliance with our healthy eating policy and to ensure that no child is discriminated against due to allergies or dietary needs.
Do I need to label my entire child's clothing?
Yes. It is helpful if you can. Although staff will do their best to keep all your child's clothing separate there are times when it can get mixed up with others. If it is labelled, it enables us to quickly identify it and return to you.
What happens if I realise I will be late collecting my child?
In an emergency we will hold staff on to look after your child. It is vital that you alert us to your problem ASAP so that we can make timely arrangements to ensure we remain within ratios. If you are regularly late or fail to inform us a late charge may will be applied to cover the staff costs. Children are taken to the playbarn after 6pm so please come to this entrance.
What equipment do I need to provide for my child?
Please ensure your child has a bag with a change of clothes, dummy or other comforter if required and appropriate clothing for the time of year. In summertime we also request factor 50 suncream to be kept on site.
If my child has an injury will I be told?
Yes, if your child receives any injury, no matter how minor, you will always be told. All injuries are recorded in an accident book and will identify the accident, the injury, what treatment was carried out and the staff member dealing with it. You will be asked to sign that you have seen the entry and that you are content with how the matter was handled.
If I need to change my child's days at the nursery how do I do that?
It is possible to change your child's attendance pattern provided we have a permanent vacancy on the days you require. To help us meet your need we ask that a minimum of 4 weeks notice is given of any requested change. If in the event that is not possible, please speak to us ASAP. It is important to note that it is not always possible to immediately change days due to staff children ratios. The nursery will always try to help you as quickly as possible. We will also swap sessions if ratios allow for hospital appointments or working alternative days forms for requesting swap sessions are available on our website under the nursery page click the swap button.
Do you have policies on Nursery procedures?
Yes parents and carers are most welcome to see them. These are available in hard copy in the office. Parents are encouraged to be involved in developing our policies and new policies are emailed to all parents for comments to be made. Your input is invaluable to help us provide a quality service.
What can I expect from the nursery?
You can expect the nursery to carry out its duties in a highly professional manner. For your child to be cared for by a staff member who has a love of children and for the care to take place in an environment that is both stimulating and safe. You can also expect that your child's emotional, physical and development needs will be catered for in a sensitive and caring manner.
What does the nursery do with my personal Information?
The information is treated as highly confidential and will only be used to assist in the care of your child. It is vital for your child's well-being that your emergency contact details are kept accurate and up to date.
Your registration records are not shared or shown to any other party we have a legal duty to keep accident forms until your child turns 18 these are stored in a locked office until they are destroyed. Your child's Learning Journey will contain photos , observations and regular reports. Regular reports are shared with your child's other settings to ensure continuity of care and education.
TERMS OF ENROLMENT?
You and your child are very important to us and we strive to build a relationship between parents, children and the nursery, founded on trust.
The nursery aims to provide a safe, caring and stimulating environment for the children in our care. It is our desire to offer parents a reliable and quality service that will, where possible, respond to their needs for childcare. The nursery will at all times operate within the guidelines as defined by OFSTED, though prioritising the safety and welfare of the child above all else. Due to this we have a video entrance door system in place which allows staff to open the door to people they know and can see we ask that parents do not let anyone into nursery to ensure the safety of the children even if they are known to you they should ring the bell and be let in by staff.
The nursery will always have staff available to care for your child for the agreed period of care. In the event that your child does not attend the nursery on those agreed times, for whatever reason, fees will still be payable. Fees are charged on a 51-week basis and you will be invoiced on a termly basis with the fees being divided into equal monthly amounts. Public holiday closures will not be charged for. The nursery is happy to accept payment by cash, childcare voucher or standing order. A registration fee is paid to secure a future place. Should your child leave Birch Farm with outstanding fees including our notice period fees and payment is not received promptly we will place your account into the hands of a debt collecting agency, this may incur additional fees that will be added to your account.
Should you or the nursery wish to change or terminate this agreement, either party must give four weeks' notice.
Children receive nutritious, well-balanced meals. Daily Menus are displayed for parent's information on the notice boards in each section of the nursery. Should children have special dietary requirements they will where possible be accommodated.
Sweets are not freely available in the nursery and we ask parents not to send sweets in with their child. It should be noted that we are not being unkind, some children have severe allergies and it is for this reason that we would ask you honor and support our request.
In the event of a birthday we ask parents to supply fresh fruit for children again this supports children's individual dietary requirements.
Policy on Discipline?
We have a policy of encouraging constructive and positive social behaviour. Disapproval of unacceptable behaviour will be shown consistently, in a positive manner. No child will be disciplined by smacking, shouting or through humiliation.
This can be an emotional time for both the child and parents. We have found from experience that a number of short settling periods in advance of a child starting can ease this situation. It is not unusual for a child to appear unhappy when initially being left, though once the parent leaves the distress rarely lasts for more than a few minutes. The excitement of their new surroundings and the other children quickly attracts their attention. Parents can feel reassured that if their child shows any undue distress, they will be advised and a number of alternative settling approaches will be suggested. On enrolment the Management team will discuss with parents various options for the settling in period. We are happy for parents to telephone at any time for an up date on their child.
Children are encouraged to join in all activities. In having fun children will undoubtedly get dirty and parents are asked to provide a spare change of clothing to be retained at the nursery for such events. We would advise parents not to send their children to the nursery in “special outfits” as they will get dirty and we would not want such clothing to inhibit play. The nursery are unable to take responsibility for unnamed clothing.
We provide nappies for children attending each day. If you wish your child to have any other form of nappies such as cloth nappies staff are happy to use these but we request you provide and launder them.
Management can administer medication, though only when parents have given a written approval and administration instruction, or if the child has been on site for more than 4 hours and consent has been given on your registration form, All contact numbers will be tried before medication is issued. All medication must be labelled directly with the child's names and dosage.
Daily Dairies and feedback?
Rabbits and Foxes provide a daily diary system. This is a two way communication and you are welcome to write details of events you have been involved in with your child. This build into a long term keep sake of your child's early years. Each section also completes a food chart detailing what your child has eaten and will discuss how well they have slept if they sleep whilst in our care. Staff are available at the beginning and end of each session to chat about your child's day.
The nursery is required by regulations not to admit or retain children while they are ill and parents will be expected on these occasions to have alternative caring arrangements. This is to prevent cross infection with other children. Should a child develop symptoms of illness rash. high temperature, vomiting, diarrhoea etc while at the nursery, parents will be advised immediately. In such an event you will be asked to implement your alternative care arrangements.
If a child has been prescribed medication antibiotics management are able to administer these, you will be asked to complete a medication form on a daily basis detailing the medication and how and when to administer it to your child. This medication must be directly labelled with your child's name and the dosage as given by the administering pharmacist.
In the event that you are concerned or unhappy about any aspect of the nursery service please advise the Management team as soon as possible. Only by knowing that there is a concern can we respond to it. Should you not feel satisfied with any aspect of the nursery's response to your complaint, please feel free to discuss it with Mini or contact Ofsted using the complains number displayed on the poster in the office.
Arrivals and Departures?
The nursery can only accept responsibility for a child when they have been handed over to a member of staff. Parents are asked to ensure that a staff member is aware that a child is being left.
Departures are a much more difficult scenario and the nursery considers that once a parent removes their child from the room of safe containment that they are accepting full responsibility for their child. Parents are asked to discuss issues surrounding their child with staff while in the containment of the room thereby ensuring the safety of their own child. Parents are asked not to discuss such items with staff while standing in the hall, corridors and stairways as it can distract them from their duties. Parents are asked to sign their child in and out of nursery using the signing in forms in reception this adds to our security for your child.
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